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| Service Science | | Note: + more information | | + | Case studies in service innovation
LA Macaulay, I Miles, J Wilby, YL Tan, L Zhao… - 2012
Springer, 2012
| | + | Macaulay, L., Moxham, C., Jones, B., and I. Miles, (2010) Innovation and Skills : Future Service Science Education, in Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.)
1st Edition., 2010, IV, 750 p., Hardcover, Series: Service Science: Research and Innovations in the Service Economy, 717-737pp. ISBN: 978-1-4419-1627-3
| | + | End user service composition: Perceptions and requirements
Authors
Nikolay Mehandjiev, Abdallah Namoune, Usman Wajid, Linda Macaulay, Alistair Sutcliffe, 2010/12/1
Web Services (ECOWS), 2010 IEEE 8th European Conference on
Pages:139-146, Publisher: IEEE
| | Theodoulidis, Babis, Strickland, Stefanos, Diaz, David and Macaulay, Linda, Call Centres of the Future: Issues and Perspectives (May 16, 2010). Available at SSRN: http://ssrn.com/abstract=1609122 or http://dx.doi.org/10.2139/ssrn.1609122
| | Ali, H., Macaulay, L. and Azadegan, A. (2010). e-Participation Processes: A web-based pattern language. Proceedings of the 11th Group Decision and Negotiation (GDN) Conference. June 21-23, Delft, Netherlands
| | Ali, H., Macaulay, L. and Zhao, L. (2009). A collaboration pattern language for e-Participation: A strategy for reuse. Proceedings of the 9th European Conference on e-Government. London, UK. 29th-30th June 2009. London: Academic Publishing International, 29-38.
| | Zhao L, Macaulay LA, Adams J, Verschueren P. A pattern language for designing e-business architecture. Journal of Systems and Software. 2008; 81(8): 1272-1287.
| | L. Zhao and L. Macaulay. (2008) Services Science at Manchester: Bringing People, Business and Technology Together. In Service Science, Management and Engineering Education for the 21st Century, Bill Hefley and Wendy Murphy (Eds). 2008:, 199-207pp., ISBN 978-0-387-76577-8
| | Keeling, K., McGoldrick, P., Fowler, D., and Macaulay, L. (2001) Service with a Smile? Modelling Customer Acceptance of Instore Electronic Kiosks. 8th Retailing and Services Science Conference, June, Toronto (doesn't have page numbers)
| | Bennett K., Layzell P., Budgen D., Brereton O.P., Macaulay, L., and Munro M., Service-Based Software: The future for flexible software, IEEE APSEC 2000, Asia-Pacific Software Engineering Conference, 5-8 Dec 2000, IEEE Computer Society, ISBN 0-7695-0915-0, 2000, pp214-221
| | Brereton, O.P., Budgen.D., Bennett, K., Munro, M., Layzell, P., Macaulay, L., Griffiths, G., Stannett, 1999, The Future of Software: Defining the Research Agenda, Communications of the ACM, Dec 1999. Vol 42, No. 12, pp78-84
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