about Linda Macaulay

Linda A Macaulay
Professor of System Design / Manchester Business School
The University of Manchester, Booth Street East, M15 6PB
info@lindamacaulay.com

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Note: + more information
Theodoulidis, Babis, Strickland, Stefanos, Diaz, David and Macaulay, Linda, Call Centres of the Future: Issues and Perspectives (May 16, 2010). Available at SSRN: http://ssrn.com/abstract=1609122 or http://dx.doi.org/10.2139/ssrn.1609122

Manchester Business School | email: info@lindamacaulay.com